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9.3 Key Performance Indicators (KPIs) & Evaluation

Build gaming‑resistant KPIs and evaluation systems that steer behaviour. Launch on platform.arrow-up-right

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What is it?

Dragonfly's KPI and Evaluation Lens transforms strategic objectives into robust measurement ecosystems that drive performance, reveal insights, and guide decision-making. It creates game-proof key performance indicators that resist gaming while actively steering organisations toward strategic goals and revealing unintended consequences.

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Why is it useful?

  • Design measurement systems that drive behaviour toward strategic objectives rather than just tracking activity

  • Create balanced indicator portfolios that capture leading, lagging, quantitative, and qualitative performance dimensions

  • Build evaluation frameworks that reveal both intended outcomes and unintended consequences of strategic initiatives

  • Establish feedback loops that enable real-time course correction and strategic learning

  • Develop gaming-resistant metrics that maintain integrity even under performance pressure

  • Connect individual, team, and organisational performance measures to create coherent measurement architecture

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How does it work?

The KPI and Evaluation Lens applies systematic methodology to translate strategic intentions into actionable measurement systems that drive performance and enable strategic learning.

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Objective Translation and Alignment

  • Focus: Convert strategic goals into specific, measurable outcomes with clear success criteria

  • Example: Transforming "improve customer satisfaction" into specific metrics like Net Promoter Score progression from 6.2 to 8.5 within 18 months, with quarterly milestone targets

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Indicator Design and Validation

  • Focus: Create balanced portfolios of leading and lagging indicators that resist gaming while driving desired behaviours

  • Example: Designing customer retention metrics that combine satisfaction scores (leading) with actual renewal rates (lagging) and qualitative feedback themes to prevent superficial improvements

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Performance Architecture Integration

  • Focus: Align measurement systems across individual, team, and organisational levels to create coherent performance ecosystem

  • Example: Connecting individual sales productivity metrics with team collaboration indicators and organisational market share growth to ensure individual performance supports collective success

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Evaluation Framework Development

  • Focus: Establish systematic approaches for assessing performance, identifying patterns, and extracting strategic insights

  • Example: Creating quarterly performance reviews that analyse metric trends, identify performance drivers, and surface strategic implications for resource allocation and strategic adjustment

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Continuous Improvement Mechanisms

  • Focus: Design feedback loops that enable real-time performance optimisation and strategic learning

  • Example: Implementing monthly performance pulse checks that trigger immediate intervention protocols when metrics deviate beyond acceptable ranges

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Gaming Resistance and Metric Integrity

  • Focus: Build safeguards that maintain measurement system integrity even under performance pressure

  • Example: Designing balanced scorecard approaches that prevent optimisation of single metrics at the expense of overall strategic effectiveness

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Turning KPI and Evaluation into Action

  • Implement measurement systems that actively drive strategic behaviour rather than passively tracking outcomes

  • Establish performance architecture that connects individual contributions to organisational strategic success

  • Create evaluation protocols that generate actionable insights for continuous strategic improvement

Previous9.2 Objectives & Key Results (OKRs)Next9.4 Strategic Implementation Bridge

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