Help & Troubleshooting

Running into an issue? Don't worry, most problems have quick fixes. Find solutions below, or reach out if you need further support.

Getting Started

Accessing Dragonfly

1

Check your email

Your invitation to Dragonfly arrives via email from our team. Look for a message containing your one-time access link.

2

Click your invite link

Click the unique invite link in the email (e.g. https://app.dragonflythinking.com/[your-unique-code]). This one-time link grants you access to the platform.

3

Sign in

Select your preferred login option: Google or Microsoft to sign in. You'll be taken to a Welcome Note that introduces the platform and guides you on how to get started.

Bookmark for future logins: After your first login, access Dragonfly directly at app.dragonflythinking.com

Creating Projects

Click +New Project and enter your project title or topic. You can create multiple projects. For each new project, you'll choose between two entry points:

Platform Entry Points

Have Dragonfly guide You

Best for: Exploring and refining your topic

• Helps you scope and refine your topic, mapping out stakeholders, risks, rewards, and other key factors

• Guides you through different analytical approaches and recommends the most relevant lenses for your topic

• Generates a project summary that serves as the starting context when you move into Lenses

How it works: Navigator is a guided step-by-step process. At each stage, you can probe for more details, adjust the content, and clarify information. The system keeps you focused on progressing step by step while giving you flexibility to experiment.

If you already have a clear topic or question, you can skip Navigator and go directly to Lenses.

Browse lenses directly

Chat & Message Errors

Seeing red error messages?

If you see a message like "Message Failed: Could not send your message. Please try again", here's what to do:

1. Refresh the page and check your internet connection.

2. Switching to a stronger Wi-Fi network often resolves this.

Example of a "Message failed to send" error in chat

"Message Failed" pop-up notification

If errors keep happening or page freezes

Sometimes a chat session can become corrupted, causing repeated errors or unresponsive pages. When this happens, the most reliable solution is to start fresh:

Recommended: Start a new project

Go to app.dragonflythinking.com/projects and select Create New Project. This gives you a clean slate and is the quickest path forward.

Alternative options

Try a different browser

If you'd prefer to keep your current project, opening it in a different browser (such as switching from Chrome to Edge or Safari) can help.

Clear browser storage (advanced)

As a last resort, you can clear the stored data for Dragonfly in your current browser:

1. Open Developer Tools (press F12 or right-click and select "Inspect")

2. Go to Application → Storage → IndexedDB

3. Delete DragonflyDatabase

4. Refresh the page

Note: This removes your chat history but makes the project accessible again.

Still Need Help?

Can't find what you're looking for? Get in touch with our team — we're happy to help.